
We're here to help.
Our staff is dedicated to helping our associates with any questions, concerns, or feedback.
We are available by phone Monday through Friday 8:00AM – 5:00PM PST, and 24/7 by email.
FOR HR INQUIRIES, SUCH AS:
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I just got married and want to add my spouse under Paradigm’s health insurance. How do I do that?
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How do I increase the amount of money I contribute to my 401K?
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I can’t access the ADP WorkforceNow portal to enter my timesheet. What do I do?
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I have to travel to care for a sick family member. How much time can I take off?
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I just had a baby/adopted a child. How much time can I take off to bond with the baby/child?
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I was selected for jury duty. Who should I let know, and will I be paid for my time away from work?
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My client manager asked me to work late to finish up a major project on deadline and it resulted in overtime. How do I enter my hours on the timesheet?
CONTACT:
Sandra Hazeltine, President
shazeltine@paradigminfoservices.com
858.693.6115 x 103
FOR PERSONAL OR CLIENT-SPECIFIC INQUIRIES, SUCH AS:
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I have a critical deliverable this week. May I work overtime to complete it?
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What equipment/software will the client provide (especially now working remotely)?
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What equipment/software must I provide?
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I’m taking time off, who do I notify?
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Does Paradigm or our client provide any training?
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The client has asked me to travel for a work-related conference. How do I get reimbursed for expenses?
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I am having a personnel issue with a co-worker. Can you help me?
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I’d like a rate increase. Can you help me?
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Will my contract be renewed?
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Does Paradigm work with other clients?
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I have a referral. Who should I notify?
CONTACT:
Claudia Griva, VP, Account Services
cgriva@paradigminfoservices.com
858.693.6115 x 104
FOR IT INQUIRIES, SUCH AS:
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I'm having trouble logging in to ADP. Can you help me?
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How do I complete my open enrollment form online?
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Can you help me set up my Paradigm-issued email address on my phone?
CONTACT:
Rob Blanksvard, Operations Specialist
rblanksvard@paradigminfoservices.com
858.693.6115 x 117
EMPLOYEE ACTION HOTLINE – YOUR RESOURCE TO REPORT:
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Workplace violations
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Misconduct
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Safety concerns
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Harassment
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Discrimination
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And other issues
CALL:
1-800-225-7757
MACHINE READABLE FILES:
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.